IT Support Specialist
Core
Provide direct, hands-on IT support to the Washington, D.C. team, managing hardware lifecycles, office infrastructure, and SaaS operations to ensure seamless daily operations.
Role type
IT Support Specialist (Service Desk & Infrastructure)
Builds
Local IT infrastructure, user device fleets, and office technology setups
Domain
Defense technology / National security operations
Deliverable
client delivery
Required skills
Windows and macOS troubleshooting, Office 365 administration, hardware deployment and maintenance, network printer configuration, AV equipment setup
Preferred skills
Mobile Device Management (Intune/JAMF), PowerShell or Python automation, defense or government sector experience, startup environment experience
Technologies
Windows, macOS, Office 365, Intune, JAMF, PowerShell, Python
Responsibilities
Serve as first point of contact for service desk requests and technical troubleshooting; manage lifecycle of hardware fleet including deploying and maintaining laptops and peripherals; maintain and optimize office technology setups including conference rooms and network printers; manage user access and licensing for productivity suites; travel to operational facilities to set up and support localized IT environments
Seniority
Individual Contributor, mid-level to senior