Senior Support Engineer
Core
Resolve complex technical issues escalated by clients and Technical Account Managers for a full-stack AI cloud platform, focusing on compute, storage, networking, and ML pipelines.
Role type
Senior Support Engineer (AI Cloud Infrastructure)
Builds
Full-stack AI cloud platform supporting developers and enterprises
Domain
Cloud Infrastructure / AI/ML
Deliverable
client delivery
Required skills
Kubernetes (advanced), Linux administration (advanced/expert), Networking (advanced), Cloud platforms (AWS/Azure/GCP), Python/Bash scripting, AI/ML pipelines, Data storage concepts, Troubleshooting
Preferred skills
Cloud platform certifications, Linux administration certifications, Kubernetes certifications
Technologies
Kubernetes, Linux, AWS, Azure, GCP, Python, Bash
Responsibilities
Lead diagnosis and resolution of advanced technical issues across Kubernetes, Linux, networking, security, and cloud environments; Serve as a technical escalation point for complex troubleshooting; Investigate and resolve storage-related issues; Apply AI/ML knowledge to support model deployment and optimization; Design and develop Python and Bash automation scripts; Provide detailed explanations and root cause analysis to customers; Proactively escalate unresolved problems; Maintain and enhance technical documentation; Provide technical leadership and mentorship to mid-level staff; Collaborate with engineering teams to propose system enhancements.
Seniority
Senior, hands-on IC with mentorship responsibilities
