Customer Success Manager - DANISH speaking
Core
Drive long-term success and retention for a portfolio of brand and agency customers by embedding Brandwatch solutions into their workflows and achieving clear business outcomes.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer retention, account growth, and adoption of social listening/monitoring tools
Domain
Media intelligence, social media monitoring, PR, and corporate communications
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer portfolio management, renewal and retention strategy, executive stakeholder engagement, onboarding and training leadership, strategic account planning, CRM proficiency, social media platform expertise
Preferred skills
Additional Nordic language skills, data analysis for customer insights
Technologies
Salesforce, Gainsight, Zendesk, Zuora, JIRA, Brandwatch
Responsibilities
Own customer retention across portfolio, manage renewals and QBRs, build trusted relationships with executive stakeholders, drive customer adoption and training, grow accounts by increasing adoption across teams, act as customer voice for product feedback, maintain accurate CRM records, partner with Product Support, orchestrate account teams, act as trusted advisor
Seniority
Senior, hands-on IC