Senior ServiceDesk Reliability Engineer - SDRE
Core
Ensure reliability and operational stability for Tabby's payment splitting platform serving 15M+ users and 40,000+ global brands.
Role type
Senior ServiceDesk Reliability Engineer (SRE)
Builds
Payment infrastructure and financial services platform
Domain
FinTech / Payments
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SRE fundamentals (SLO/SLI, error budget, MTTA/MTTR), Incident management, Go, Python, Jira Service Management API, Monitoring systems (APM, Logs, Tracing), No-code builders, English (B2+)
Preferred skills
Google Cloud (GCF), Datadog, Terraform, Kubernetes, Fintech experience
Technologies
Go, Python, Jira Service Management, BigQuery, Cloud Run, Functions, APM, Log management, Tracing, Claude CLI, MCP
Responsibilities
Manage SLO/SLI and error budgets, handle incident resolution and postmortems, automate Jira workflows, write scripts/CLIs against REST APIs, participate in war-rooms and facilitate meetings with engineering leads
Seniority
Senior, hands-on IC