Senior ServiceDesk Reliability Engineer - SDRE
Core
Ensure reliability and stability of Tabby's payment infrastructure and incident response processes for a global fintech platform.
Role type
Senior ServiceDesk Reliability Engineer (SRE)
Builds
Payment processing systems and incident response workflows for a FinTech platform serving 40,000+ brands.
Domain
FinTech / Payments / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SRE fundamentals (SLO/SLI, error budget, MTTA/MTTR), Jira Service Management API & Automation, Go, Python, Incident management, Monitoring systems (APM, Logs, Tracing), No-code builders, English (B2+)
Preferred skills
Google Cloud Platform (GCP), Datadog, Terraform, Kubernetes, Fintech experience
Technologies
Jira Service Management, Go, Python, GCP (Cloud Run, Functions, BigQuery), Datadog, Terraform, Kubernetes
Responsibilities
Manage SRE core metrics and error budgets, automate Jira Service Management workflows, handle incident management and postmortems, write scripts/CLIs against REST APIs, participate in war-rooms and facilitate meetings with engineering leads.
Seniority
Senior, hands-on IC