Customer Success Manager - DANISH speaking
Core
Drive long-term success and retention for a portfolio of brand and agency customers by embedding Brandwatch solutions into their workflows and achieving clear business outcomes.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer retention, account growth, and adoption of social listening/monitoring tools
Domain
Media intelligence, social media monitoring, PR, and corporate communications
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer portfolio management, renewal strategy, executive stakeholder management, onboarding leadership, product feedback integration, CRM proficiency, social media platform expertise, strategic account planning, data analysis for growth
Preferred skills
Additional Nordic language skills, experience with global customers across multiple regions
Technologies
Salesforce, Gainsight, Zendesk, Zuora, JIRA, Brandwatch
Responsibilities
Own customer retention across portfolio managing renewals and QBRs; Build trusted relationships with executive stakeholders; Drive customer adoption by overseeing onboarding and training; Grow accounts by increasing adoption across teams and use cases; Act as customer voice by sharing product feedback; Build a community of customers by sharing best practices; Maintain accurate customer records in CRM; Partner with Product Support to resolve issues; Orchestrate the wider account team; Act as a trusted advisor to achieve business objectives
Seniority
Senior, hands-on IC