Shift Manager
Core
Provide direct supervision to Tier 1 and Tier 2 staff across Network Operations Center (NOC), Security Operations Center (SOC), and Service Desk during assigned shifts, acting as technical and operational command authority.
Role type
Shift Manager (IT Operations/Security Operations)
Builds
Incident response, ticket triage, and operational continuity for transportation and defense technology solutions.
Domain
IT Operations, Security Operations, Service Management
Required skills
Team supervision, Incident management, ITIL 4 practices, SIEM/EDR triage, SLA management, Escalation protocols, Shift handover management, Compliance documentation
Preferred skills
Experience with 24x7 shift patterns, Major incident coordination, Continuous improvement processes
Technologies
ITSM platforms, SIEM, EDR, ISO/IEC 27001, PCI DSS
Responsibilities
Supervise NOC, SOC, and Service Desk analysts; Assign and re-balance workloads; Execute shift handovers; Coordinate incident escalation; Ensure compliance evidence generation; Track shift-level metrics.
Seniority
Mid-level, hands-on IC
