Technical Account Manager
Core
Dedicated technical advisor for Lighthouse's largest and most strategic hotel customers, ensuring account-specific support and maximizing solution value.
Role type
Senior Technical Account Manager (SaaS)
Builds
Real-time intelligence platform for commercial strategy in the hospitality industry
Domain
Hospitality technology / SaaS
Deliverable
client delivery
Required skills
Technical account management, API troubleshooting, integration management, incident escalation, cross-functional partnership, proactive account health monitoring, technical documentation, automation design
Preferred skills
Hospitality tech experience, enterprise software background, self-service capability development
Technologies
APIs, integrations, frontend, backend applications
Responsibilities
Serve as primary technical point of contact for strategic accounts; manage tiered escalations and resolve critical issues; partner with Engineering and Product to diagnose and fix recurring problems; deliver proactive outreach including health checks and release briefings; document customer environments and workflows; lead post-incident retrospectives; advocate for customer needs in roadmap planning; develop technical documentation and diagnostic playbooks; design automation initiatives to streamline resolution.
Seniority
Senior, hands-on IC