IT Support Engineer
Core
First-line technical support for users in a cloud-first environment, focusing on Google Workspace, Slack, and Microsoft 365 services.
Role type
Junior IT Support Engineer
Builds
Secure, well-documented IT systems supporting enterprise clients
Domain
IT Operations / Cloud Services
Deliverable
client delivery
Required skills
IT support troubleshooting, Windows/macOS administration, ticketing system management, user onboarding/offboarding, endpoint management, basic hardware/software support
Preferred skills
Google Workspace administration, Microsoft 365 administration, Slack administration, cloud platform familiarity (AWS/Azure), version control familiarity (GitHub), development tool familiarity (JetBrains), ISO 27001 awareness
Technologies
Google Workspace, Slack, Microsoft 365, FreshService, SimpleMDM, Intune, NinjaRMM
Responsibilities
Log, prioritize, and resolve IT support tickets; troubleshoot user access and permissions for Google Workspace, Slack, and Microsoft 365; manage user onboarding and offboarding including device provisioning; provide basic support for laptops, mobile devices, and peripherals; maintain security and operational procedures for ISO 27001 compliance; contribute to IT knowledge base documentation
Seniority
Junior, early career