Helpdesk Technician Tier 1
Core
Provide first-level IT support for end-users, resolving hardware, software, and basic networking issues across desktops, laptops, and peripherals.
Role type
Tier 1 Help Desk Technician
Builds
User productivity and IT service stability for Nebius employees
Domain
IT Service Management / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, Active Directory management, Ticketing system administration, User account management, IT policy compliance, Asset inventory management, Technical documentation
Preferred skills
AV systems troubleshooting, Microsoft Azure administration, Microsoft 365 administration, MDM administration, Enterprise application management (Slack, Jira, Zoom), Knowledge base contribution
Technologies
Microsoft Azure, Microsoft 365, Office 365, Active Directory, Jira, Slack, Zoom, MDM
Responsibilities
Log, categorize, and prioritize incoming support requests; Troubleshoot and resolve hardware, software, and peripheral issues; Manage user accounts, password resets, and access permissions; Install and configure desktops, laptops, and mobile devices; Escalate complex issues to Tier 2/3; Maintain asset inventory records; Support onboarding and offboarding processes; Document actions and resolutions in the knowledge base; Perform regular IT maintenance tasks.
Seniority
Mid-level, hands-on IC