Service Desk Agent
Core
Provide initial telephone and queue management support for hardware, software, network, and telephony issues, logging calls and portal submissions while escalating high-priority incidents.
Role type
Service Desk Agent
Builds
IT support services for New York City government operations
Domain
Public sector / IT Operations
Deliverable
client delivery
Required skills
ticketing tools, call screening, documentation, hardware/software troubleshooting, telephony support, incident escalation
Responsibilities
Answer and log calls and portal submissions, perform call screening and maintain documentation, provide initial support for hardware/software/network/telephony issues, escalate high priority or outage incidents, handle emails and tasks per SOPs, perform special projects
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.