SFCC/SFMC-L2 Analyst
Core
Diagnose and resolve incidents for Salesforce B2C Commerce Cloud storefronts (SFRA/PWA), covering cart, checkout, pricing, search, and order flows.
Role type
L2 Support Analyst (Salesforce B2C Commerce)
Builds
Production eCommerce storefronts and customer journeys for global brands
Domain
eCommerce / Retail Technology
Deliverable
client delivery
Required skills
Salesforce B2C Commerce Cloud architecture, eCommerce concepts (catalog, pricing, cart, order management), Business Manager administration, ITSM tools (ServiceNow, JIRA), log analysis, payment gateway integrations, fraud prevention
Preferred skills
JavaScript/Node.js concepts, headless/composable storefronts, multi-country eCommerce, retail/luxury goods experience
Technologies
SFRA, PWA, Business Manager, ServiceNow, JIRA
Responsibilities
Triage and diagnose incidents related to storefront availability, cart, checkout, and order flows; Monitor site performance and integration jobs; Investigate payment, tax, and fraud screening issues; Perform first-level analysis on integration flows with PIM, DAM, and ERP; Reproduce defects and prepare escalation packages; Support content and merchandising BAU activities; Track batch jobs and data feeds; Provide monitoring support during peak trading periods; Maintain knowledge base articles; Collaborate with Marketing Cloud support streams.
Seniority
Mid-level, hands-on IC
