Senior Agent Architect (UK)
Core
Design, prototype, and validate conversational AI agent solutions and integrations for enterprise customers to transform customer service.
Role type
Senior IC Agent Architect (AI/LLM)
Builds
Production AI agent workflows and enterprise system integrations
Domain
Enterprise Customer Experience / Agentic AI
Deliverable
production ML models | product features
Required skills
LLM internals (embeddings), Prompt Engineering (chain-of-thought, few-shot), NLP/NLU conversational design, API integration (REST, OAuth, JWT), System architecture, A/B testing, Data transformation
Preferred skills
SSML/Lexicons/Regex for voice output, Enterprise SaaS platform knowledge, Structured testing approaches
Technologies
LLMs, REST APIs, JSON/XML, Postman, CRMs, ERPs, Contact center platforms
Responsibilities
Scope and implement AI Agent deployments; Design precise prompts for reliable behavior; Simplify complex workflows into conversational components; Build and configure integrations between customer systems and Parloa's Platform; Collaborate on custom integration scenarios; Solve blockers with Product, Engineering, and Sales; Validate AI agent behavior and performance; Document best practices and product capabilities
Seniority
Senior, hands-on IC