Senior Business Analyst | Customer Success Operations
Core
Strategic partner for Customer Success, translating needs into data-driven analysis to support decision-making and process improvement.
Role type
Senior Business Analyst (Customer Success Operations)
Builds
Dashboards, reports, and analytical models for the Customer Success team.
Domain
SaaS / Customer Success / Data Analytics
Deliverable
dashboards & analysis
Required skills
Advanced SQL (complex queries, performance optimization), Data analysis, Data visualization (Power BI, Tableau), Process improvement analysis, KPI definition, Analytical thinking
Preferred skills
Python, Big Data environments, Product metrics, ETL/pipeline tools
Responsibilities
Extract, process, and analyze data ensuring quality and consistency; Develop and optimize SQL queries for insights; Create management dashboards and reports; Identify process improvement opportunities; Support construction of metrics, KPIs, and analytical models; Communicate results clearly to different audiences.
