Engineering Manager – E-commerce Post Purchase
Core
Leading the strategy, technology roadmap, and operational excellence of the post-purchase ecosystem (OMS, fulfillment, returns, tracking) for Direct-to-Consumer and commercial channels.
Role type
Engineering Manager – E-commerce Post Purchase
Builds
Scalable, reliable post-purchase capabilities including order management, fulfillment orchestration, and customer experience platforms.
Domain
Global E-commerce / Order Management Systems / Supply Chain Integration
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
E-commerce operations expertise, Order lifecycle management, Enterprise integrations, Cloud architecture, People leadership, Vendor management, Strategic planning
Preferred skills
Salesforce Commerce Cloud, Oracle ERP/SAP, MuleSoft/Workato, Agentic Commerce Protocols (ACP/UCP), AI/ML for operations
Technologies
OMS, ERP, WMS, REST APIs, SOAP, Webhooks, Event streams, Message queues, Cloud platforms, AI tools (Claude/Copilot/Gemini)
Responsibilities
Lead technology strategy and execution for post-purchase ecosystem; Own and evolve technical roadmap for order lifecycle platforms; Partner with cross-functional teams to improve order success and customer satisfaction; Lead integrations across commerce, OMS, ERP, warehouse, and carrier systems; Drive modernization of post-purchase platforms; Define and track post-purchase technology KPIs; Manage vendor and partner relationships; Provide leadership and mentorship to engineering teams.
Seniority
Manager, hands-on IC with team leadership
