Application Support Engineer
Core
1st level application support for business systems, resolving complex business-critical issues and maintaining system integrity for Man Group's investment strategies.
Role type
1st line Application Support Engineer
Builds
Man Group's business systems and infrastructure covering in-house and third-party systems across public and private markets.
Domain
Financial Services / Investment Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
1st line/Helpdesk support experience, Windows environment management (Windows 11, Servers, Office 365), SQL scripting, risk and impact analysis, change control processes, stakeholder communication under pressure
Preferred skills
Oracle/MS SQL database skills, Unix/Linux operating systems, .Net/Python/MSMQ/RegEx/Powershell, trading/portfolio/risk/settlements application support, financial markets knowledge
Technologies
Zendesk, Slack, ServiceNow, Jira, OpsGenie, Nagios, ELK, Automate, Salerio, SWIFT, MoveIT
Responsibilities
Acknowledge, record, and resolve issues via ticketing systems; monitor critical systems and escalate alerts; liaise with internal tech teams and end users; write SQL scripts to resolve queries; prepare daily handover and release notes; contribute to knowledge base procedures.
Seniority
Individual Contributor, operational support