IT Analyst
Core
Provide responsive technical support and manage local IT infrastructure for end users across Australia and New Zealand.
Role type
Senior IT Analyst (End-User Support & Infrastructure)
Builds
Local IT operations, technical solutions, and infrastructure for ANZ employees
Domain
Healthcare technology / IT Operations
Required skills
Windows 10/11, macOS, Microsoft 365, Microsoft Intune, Active Directory/Entra ID, SCCM, network troubleshooting, remote support, incident management, project coordination
Preferred skills
Commercial business environment understanding, product sales matrix organization experience
Technologies
Windows Server, TCP/IP, LAN/WAN, VPN, VOIP, IT ticket management systems
Responsibilities
Troubleshoot and resolve incidents across PCs, laptops, mobile devices, printers, and networks; Provide remote technical support to employees across the ANZ region; Manage and prioritize requests through the IT Service Centre; Support local technology projects from planning to implementation; Coordinate IT purchasing requirements and manage purchase requisitions; Support the planning, management, and budgeting of IT equipment and technology requirements
Seniority
Mid-Senior, hands-on IC