L2 Support Analyst
Core
Provides functional support for e-commerce systems, managing tickets, monitoring batch jobs, and ensuring system stability.
Role type
L2 Support Analyst
Builds
Maintains stability and uptime for SFB2C and Order Management systems
Domain
E-commerce / IT Operations
Deliverable
dashboards & analysis
Required skills
Incident management, SFB2C, Order Management systems, ITIL, e-commerce workflows, ServiceNow, Dynatrace, Grafana, Kibana, Open Search, Mulesoft, SFTP monitoring
Responsibilities
Manage day-to-day support activities including ticket handling, monitoring, reporting, and recoveries; Maintain SLAs with proper prioritization and resolution quality; Troubleshoot incidents and monitor system alerts and batch jobs
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