Technical Support Engineer- Student
Core
Entry-level technical support role for a student to troubleshoot and resolve customer issues for Upwind's cloud security platform.
Role type
entry-level technical support engineer (student)
Builds
Upwind's agentless cloud posture discovery, real-time threat protection, and integrated API security capabilities
Domain
Cloud Security / Cybersecurity
Deliverable
client delivery
Required skills
troubleshooting, issue diagnosis, documentation, communication, English fluency
Preferred skills
Linux, networking, SQL, cloud environments
Responsibilities
Provide accurate and timely support via Slack, chat, or email to help troubleshoot and resolve customer issues; Learn to diagnose technical problems and escalate complex issues to R&D or Product when needed; Help create and update support documentation, and log interactions in the support system; Continuously build your technical skills through ongoing training and mentorship.