Technical Support Specialist
Core
Lead troubleshooting for complex cloud security issues, ensuring customer satisfaction and delivering strategic solutions for a cloud security platform.
Role type
Senior IC technical support engineer (cloud security)
Builds
Customer support workflows and documentation for cloud security posture and threat protection
Domain
Cloud Security / Cybersecurity
Deliverable
client delivery
Required skills
Cloud security troubleshooting, MySQL, Cloud technologies, Containerization (Docker), Linux, Kubernetes, OpenSearch, Grafana, Networking
Preferred skills
Experience with analysis tools for troubleshooting
Responsibilities
Troubleshoot and resolve customer issues via chat/email, Diagnose and escalate complex technical problems, Create and update support documentation, Educate customers on product features
Seniority
Mid-level, hands-on IC
