Contact Centre Officer
Core
Provide accurate and courteous advice on service connections, network standards, small-scale customer-initiated work, service markings, new services, and general enquiries for Evoenergy's Contact Centre.
Role type
Customer contact centre officer
Builds
Customer service interactions and operational support for electricity and gas network customers
Domain
Utilities (electricity and gas distribution)
Deliverable
client delivery
Required skills
Customer service, emergency response, crisis management, stakeholder coordination, first call resolution, safety compliance
Preferred skills
Electricity network infrastructure knowledge, field operations understanding
Responsibilities
Manage customer requests and record information; handle emergency and reactive work-related calls; provide advice to the Customer Outcomes Lead; contribute to customer prioritisation during outages; build relationships with internal and external stakeholders
Seniority
Mid-level, operational IC