Kundensupport (m/w/d) - Teilzeit ab Nachmittags
Core
Resolving customer issues and handling complex or difficult inquiries via multiple communication channels.
Role type
Customer Support Specialist
Builds
Customer support operations for an energy company
Domain
Energy industry + Customer Service (via careerplan.io/jobs/2412571-kundensupport-mwd-teilzeit-ab-nachmittags-at-inexogy-smart-metering-gmbh)
Deliverable
client delivery
Required skills
Problem-solving, Documentation, Multitasking, Conflict resolution, IT system proficiency, German (fluent)
Preferred skills
Background in electronics, Commercial or service-oriented experience, Experience in the energy sector
Responsibilities
Documenting and tracking customer inquiries, Escalating issues to relevant departments when necessary, Handling complaints and difficult situations professionally