Customer Support Officer — Graduate Opportunity
Core
Support customers throughout their application process, handle account enquiries, and process payments for energy equipment sales.
Role type
Entry-level Customer Support Officer
Builds
Customer support operations for a consumer energy platform
Domain
Energy / Consumer Finance
Deliverable
client delivery
Required skills
inbound and outbound calling, customer service, application process support, account management, CRM data entry, payment processing, basic IT troubleshooting, data accuracy, process adherence
Preferred skills
empathy, patience, problem-solving, technology confidence
Responsibilities
Making and taking inbound and outbound customer calls, Responding to general customer enquiries, Supporting customers through their application process, Assisting with account enquiries and updates, Recording accurate customer information in our CRM, Processing payments and documenting payment arrangements
Seniority
Entry-level, graduate