IT Support Specialist
Core
Deliver advanced technical support for Microsoft 365, Dynamics 365, and Business Central environments, acting as a regional Tier II resource for the APAC region.
Role type
Senior IC IT Support Specialist (Tier II)
Builds
Application support, service desk operations, and infrastructure maintenance for end users
Domain
Enterprise IT / Microsoft Ecosystem / ERP (via careerplan.io/jobs/48a94751-fa8a-4f0d-b67a-ff3e809b9c99-it-support-specialist-at-xtg-careers)
Required skills
Microsoft 365 administration, Dynamics 365/Business Central support, Entra ID (Azure AD) management, Power Platform (Power Apps/Automate/BI), ITSM practices, endpoint/hardware lifecycle management, incident triage and escalation
Preferred skills
Experience with ERP systems, knowledge of Microsoft Teams Phone, familiarity with Copilot Studio
Technologies
Microsoft 365, Dynamics 365, Business Central, Entra ID, Exchange Online, Outlook, Teams, SharePoint, OneDrive, Power Platform, Power BI, Copilot Studio
Responsibilities
Provide Tier II application support and troubleshoot complex issues; serve as primary IT Service Desk resource for APAC; manage hardware lifecycle including provisioning and offboarding; implement process improvements for IT service delivery; coordinate cross-functional issue resolution and escalate defects to Tier III teams
Seniority
Mid-Senior, hands-on IC