Service Manager – Agricultural Machinery
Core
Lead and support a service team to ensure customers receive the highest standard of technical support and service for agricultural machinery.
Role type
Service Manager (Agricultural Machinery Dealership)
Builds
After-sales support and technical service for agricultural, construction, forestry, and lifestyle equipment.
Domain
Agriculture / Heavy Machinery / Dealership Operations
Deliverable
client delivery
Required skills
Team leadership and mentoring, Workshop operations coordination, Customer relationship management, Service administration, Performance analysis, Safety culture driving, Cross-functional collaboration
Preferred skills
Mechanical trade qualifications, John Deere or agricultural equipment knowledge, Heavy diesel/mining/earthmoving experience
Responsibilities
Lead, mentor, and develop a team of skilled technicians and apprentices; Coordinate workshop operations with the Foreman; Act as a key point of contact for customers providing service advice; Support service administration including job management and warranty processes; Monitor key performance measures including productivity and labour recovery; Drive a culture of safety and continuous improvement.
Seniority
Senior, hands-on IC with leadership responsibilities