SENIOR MACHINE SUPPORT SPECIALIST
Core
Solve complex mechanical, electrical, and hydraulic machine issues for agricultural and construction equipment to support customer uptime.
Role type
Senior Machine Support Specialist (Technical Support)
Builds
Practical technical solutions and product improvements for John Deere equipment
Domain
Agriculture and Construction Equipment
Required skills
Mechanical aptitude, logical problem-solving, root cause analysis, technical documentation, stakeholder communication, training delivery
Preferred skills
Technician experience with heavy equipment, engineering background, knowledge of John Deere products
Technologies
Service Center, CCMS
Responsibilities
Lead diagnosis and resolution of complex machine issues, investigate technical problems and document solutions, connect issues with engineering and manufacturing teams, act as DTAC lead for technical guidance, collect field failure data, coach dealers on technical systems, deliver technical training
Seniority
Senior, hands-on IC