Product Customer Success Manager
Core
Partner with enterprise clients to ensure they realize measurable business value from Proactive AI Agent investments by owning outcomes, managing renewals, and designing AI-driven customer journeys.
Role type
Senior IC Product Customer Success Manager
Builds
Customer success plans, technical specifications for AI implementations, and executive-ready insights.
Domain
Enterprise SaaS, AI/GenAI, Customer Experience (CX)
Required skills
Data analysis, strategic account management, technical specification creation, executive presentation, cross-functional coordination, commercial planning, stakeholder management
Preferred skills
SaaS/AI/CX experience, executive business review delivery, GenAI/LLM journey design, project management certification
Technologies
Excel, GenAI, Large Language Models
Responsibilities
Own a book of enterprise customers ensuring contract value realization and renewal risk management; Analyze customer and operational data to identify trends and opportunities; Translate data into executive-ready insights; Build customer success plans aligned to business outcomes; Partner with customers to define and evolve AI-driven journeys; Gather requirements and create technical specification documents; Lead Quarterly Business Reviews; Coordinate cross-functional delivery with Professional Services, Product, and Sales; Support renewal and expansion conversations with data-backed cases; Act as a trusted advisor to senior client stakeholders.
