IT Support Specialist
Core
First line of defence for employee technology experience, resolving hardware, software, identity, and connectivity issues to keep people productive.
Role type
Senior IT Support Engineer (L2/L3)
Builds
Device and account lifecycle management, meeting room support, and SaaS tool administration
Domain
Corporate IT / Endpoint Management / Identity
Required skills
macOS, Windows, iOS troubleshooting, Jira Service Management, Microsoft 365 (Entra ID, Exchange, SharePoint), MDM enrolment, user lifecycle management, documentation creation, automation design
Preferred skills
PowerShell, Python, networking concepts (Zero Trust, VPN), Intune, Jamf, JumpCloud, fast-paced startup environment
Technologies
Jira Service Management, Microsoft 365, Entra ID, Exchange, SharePoint, Teams, Intune, Jamf, JumpCloud, macOS, Windows, iOS
Responsibilities
Provide technical support via Slack, email, and in-person; Own and triage tickets in Jira; Manage full user and device lifecycle; Maintain local video conferencing hardware and meeting rooms; Administer day-to-day operations in Microsoft 365; Build and maintain documentation and runbooks; Identify recurring issues and partner with engineering for automations
Seniority
Senior, hands-on IC
