IT Support Manager
Core
Managing IT infrastructure maintenance, GPU clusters, and field network engineers to ensure stable, efficient, and scalable data center operations.
Role type
Senior IT Support Manager (Data Center)
Builds
Stable, efficient, and scalable data center IT infrastructure and GPU clusters
Domain
Data Center Operations / GPU Infrastructure
Deliverable
infrastructure
Required skills
Team leadership, incident escalation, SLA/KPI management, proactive maintenance, problem management, IT asset lifecycle management, server hardware diagnostics, enterprise networking principles, Linux/Unix command-line proficiency
Preferred skills
ITIL/ITSM process knowledge, relevant certifications
Technologies
Linux/Unix, GPU clusters, fiber networks
Responsibilities
Lead and manage L1, L2, IT infrastructure and Field Network Engineers; Ensure high availability and reliability of GPU clusters and IT infrastructure; Act as the primary escalation point for complex hardware, network, and operational incidents; Monitor and drive SLA, KPI, and incident resolution performance; Oversee proactive maintenance, troubleshooting, and problem management activities; Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues; Maintain and improve support processes, documentation, and team training materials; Manage IT asset lifecycle activities including RMAs
Seniority
Senior, hands-on IC with team leadership
