Technical Support Engineer II (Bare Metal)
Core
Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud, diagnosing issues and ensuring infrastructure reliability.
Role type
Mid-level IC bare-metal support engineer
Builds
CoreWeave Cloud GPU infrastructure for AI workloads
Domain
Cloud infrastructure / High-performance computing (HPC)
Deliverable
client delivery
Required skills
Linux command-line proficiency, NVIDIA GPU troubleshooting, SuperMicro/Dell hardware experience, networking fundamentals (TCP/IP, VLANs, DNS, DHCP), firmware/BIOS/driver management, log analysis and debugging, scripting and automation (Python, Bash, Ansible), issue-tracking tools (Jira, Confluence, Notion)
Preferred skills
Kubernetes, Docker, containerized infrastructure knowledge
Responsibilities
Diagnose, triage, and investigate reported customer issues and high-priority incidents; Coordinate remote troubleshooting and hardware interventions with Data Center Technicians; Create and maintain internal documentation including troubleshooting guides and knowledge base articles; Perform in-depth log analysis and debugging across firmware, drivers, and hardware layers; Work with networking teams to troubleshoot connectivity issues; Implement automation and scripting to streamline support workflows; Provide feedback to internal teams on common support issues to drive continuous improvements
Seniority
Mid-level, hands-on IC
