Data Center Support Engineer
Core
Operating, troubleshooting, and maintaining production bare-metal GPU infrastructure powering AI workloads.
Role type
Senior Data Center Support Engineer
Builds
AI cloud platform compute infrastructure
Domain
Cloud infrastructure / AI hardware
Deliverable
infrastructure
Required skills
Linux command-line proficiency, hardware diagnostics, networking fundamentals (TCP/IP, VLANs, DNS, DHCP), firmware/BIOS management, BMC tools (iDRAC, iLO, IPMI), incident response, root cause analysis, scripting/automation
Preferred skills
NVIDIA GPU experience, high-density compute platforms, InfiniBand/RoCE, Python/Bash/Ansible/Terraform
Technologies
Linux, BMC tools, TCP/IP, VLANs, DNS, DHCP, iDRAC, iLO, IPMI, Redfish, Python, Bash, Ansible, Terraform, PowerShell, Jira, Confluence, ServiceNow, Grafana, Prometheus, Kubernetes, Docker
Responsibilities
Support and troubleshoot production bare-metal GPU infrastructure; Diagnose high-priority issues across Linux, hardware, firmware, BIOS, drivers, networking, storage, optics, cabling; Perform hardware diagnostics, component replacement, firmware updates, BIOS configuration, break/fix, and infrastructure maintenance; Use Linux command-line tools, system logs, BMC data, and hardware health signals to identify root cause; Partner with data center technicians and engineering teams to coordinate remote troubleshooting, incident response, RCA, and operational recovery; Troubleshoot network connectivity issues involving TCP/IP, VLANs, DNS, DHCP, switch connectivity, optics, cabling, and link-level failures; Create troubleshooting guides, runbooks, escalation notes, and knowledge base documentation; Use scripting or automation to improve support workflows and reduce manual intervention; Participate in on-call or after-hours support for production infrastructure as needed.
