PMO - Technical Product Manager
Core
Lead the evolution of internal operational products and workflows within the Customer Experience organization to improve scalability and reduce manual overhead.
Role type
Technical Product Manager (Internal Operations)
Builds
Internal CX products, operational workflows, and automation platforms for Solutions Architects, Cloud Support, and Professional Services teams.
Domain
Cloud infrastructure / AI/ML operations
Deliverable
product features
Required skills
Product vision definition, roadmap ownership, operational bottleneck identification, workflow design, stakeholder partnership, lifecycle management (intake to adoption), data-driven impact measurement
Preferred skills
AI/ML infrastructure knowledge, Customer Experience Operations background, workflow automation expertise, internal product enablement
Technologies
Jira, Confluence
Responsibilities
Define product vision, goals, success metrics, roadmap, and adoption strategy for internal Customer Experience products; Own the roadmap and evolution of internal products, workflows, and operational tooling; Drive initiatives that improve operational scalability, reduce manual overhead, and standardize execution across CX teams; Manage the full lifecycle of feature requests and operational improvements; Partner with Customer Experience stakeholders to identify workflow gaps, operational bottlenecks, and automation opportunities; Work closely with Engineering teams to deliver internal systems, integrations, automations, and process improvements; Improve operational visibility through dashboards, reporting, and workflow tracking; Ensure delivered solutions are adopted in real workflows and provide measurable operational impact.
Seniority
Mid-Senior (5+ years experience)