Business Operations Analyst
Core
Design and implement KPIs, build dashboards, and analyze complex datasets to monitor Order Management group performance and align with strategic objectives.
Role type
Senior IC Business Analyst (Order Management)
Builds
Dashboards, reports, metrics, and system specifications for Order Management processes
Domain
Enterprise software, SaaS billing, Order-to-Cash
Deliverable
dashboards & analysis
Required skills
Data analysis, visualization, system design, KPI definition, data integrity management, trend identification, cross-functional collaboration, SaaS billing models understanding, Order-to-Cash processes knowledge
Preferred skills
Power BI, advanced Excel, enterprise software (Oracle, Salesforce, ServiceNow)
Technologies
Power BI, Excel, Oracle, Salesforce, ServiceNow
Responsibilities
Design and implement Key Performance Indicators (KPIs) to measure strategic objectives; Design, build, and maintain dashboards and reports to monitor business performance; Analyze complex datasets to identify trends and actionable insights; Collaborate with cross-functional teams to define contract lifecycle management metrics; Translate business requirements into system specifications and manage implementation; Ensure data integrity and validity across all platforms and systems
Seniority
Mid-Senior, hands-on IC
