Senior Engineer II, Technical Support
Core
Lead early engagement and field readiness for new product introductions (NPI), ensuring successful deployment of ASM semiconductor tools at customer sites.
Role type
Senior IC Technical Support Engineer (Semiconductor Equipment)
Builds
Semiconductor manufacturing tools (ALD, PEALD, EPI, PECVD, CVD) for chip fabrication
Domain
Semiconductor equipment and manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
structured troubleshooting, escalation management, tool installation and qualification, training field service engineers, hypothesis-based problem solving
Preferred skills
experience with ASM platforms (XP8, Synergis, Intrepid, Prominis), advanced electrical/mechanical/system knowledge, leadership and mentoring
Technologies
Microsoft Word, Excel, SharePoint, SAP
Responsibilities
Engage early in demo labs alongside Global Product Support; support initial tool builds at manufacturing facilities; install and bring up tools at customer sites; verify tool setup, startup, and operational performance; train local Field Service Engineers; support regional escalations during NPI; travel domestically and internationally (typically 50% minimum)
Seniority
Senior, hands-on IC with travel