Customer Service Specialist
Core
Manage customer inquiries, process orders, and coordinate communication across departments to ensure seamless service delivery in the pharmaceutical sector.
Role type
Customer Service Specialist
Builds
Customer service operations and order fulfillment
Domain
Pharmaceutical industry + Customer service
Deliverable
dashboards & analysis
Required skills
Customer service, order processing, inventory management, shipping coordination, invoicing, Microsoft Excel, internal collaboration, record management
Responsibilities
Handle incoming calls and emails, process orders and requests, maintain customer service and logistics registers, conduct shipping and invoicing tasks, liaise with external partners to track shipments, provide administrative support