Technical Team Leader - Debrecen
Core
Lead and manage a team of technical professionals in a Business Process Outsourcing (BPO) environment, focusing on device-specific training, performance optimization, and customer feedback integration.
Role type
Technical Team Leader
Builds
Operational efficiency and team capability within a BPO setting
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Team leadership, coaching, organizational skills, problem-solving, ticketing systems management, Microsoft Office proficiency
Preferred skills
BPO field experience, customer-focused mindset, ability to motivate others
Responsibilities
Lead and inspire a team of skilled technical professionals, Provide mentorship and support to team members, Enhance team expertise through device-specific training, Plan and facilitate team meetings, Act on feedback from team and customers, Monitor and manage team performance
