IT Desktop Support Engineer (Backfill/Secondary Support)
Core
On-site IT support for End User Computing devices (laptops, desktops, mobile) and conference room AV systems for office-based staff.
Role type
Mid-level IT Desktop Support Engineer
Builds
Stable end-user computing environment and reliable conference room AV services
Domain
IT Operations / Desktop Support
Required skills
Windows OS troubleshooting, ServiceNow ticketing, SCCM/AutoPilot deployment, Citrix/Azure VDI, endpoint security (McAfee/Cortex), asset management, mobile device support (iOS/Android), hardware/software installation, incident management, SLA adherence
Preferred skills
ITIL concepts, Microsoft Teams Room (MTR) support, vendor coordination
Technologies
Windows 7/10, ServiceNow, SCCM, AutoPilot, Citrix XenDesktop, Azure Cloud PC, McAfee, Cortex XDR, OneDrive, Office 365, iPhone, iPad, Android
Responsibilities
Resolve end-user incidents and service requests for hardware/software; manage asset inventory and refresh cycles; support conference room AV and MTR setups; deploy and upgrade laptops/workstations; coordinate with vendors for hardware replacements; maintain SLA compliance for support queues
Seniority
Mid-level, hands-on IC