Professional Services Engineer
Core
Installing, deploying, upgrading, and maintaining NICE contact center and telephony platforms at customer sites.
Role type
Professional Services Engineer (Implementation & Support)
Builds
NICE products and platforms for enterprise customer sites
Domain
Contact Center / Telephony / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Installation and configuration of enterprise applications, Microsoft Windows Server administration, Networking concepts (LAN/WAN, firewalls, DNS, routing), SQL database administration and scripting, Troubleshooting and log analysis
Preferred skills
Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys), PBX, ACD, and CTI integrations, Relevant certifications (MCSE, MCP, networking, database, or telephony)
Technologies
NICE products, Microsoft Windows Server, SQL, Avaya, Cisco, Genesys
Responsibilities
Install, configure, upgrade, and deploy NICE products at customer sites; Apply hotfixes and service packs; Participate in commissioning, testing, and certification; Troubleshoot and resolve technical issues; Draft implementation and upgrade plans; Collaborate with client System Engineers; Maintain site documentation and configuration records; Perform Move/Add/Change activities; Create and remediate support cases; Provide technical guidance to customer administrators; Coordinate with third-party suppliers
Seniority
Mid-level, hands-on IC