People Operations Sr Coord
Core
Provides day-to-day HR operational support to employees and managers throughout the employee lifecycle, ensuring accurate and timely People services within agreed SLAs and KPIs.
Role type
Senior HR Operations Coordinator
Builds
Employee experience and operational efficiency in HR services
Domain
Human Resources / Shared Services
Deliverable
dashboards & analysis
Required skills
HR operations, employee lifecycle management, workforce management, data integrity, payroll readiness, process documentation, stakeholder management, analytical reporting, problem-solving
Preferred skills
Service management and ticketing systems, HR systems (ServiceNow, SuccessFactors, UKG WFM), Microsoft Excel, additional European languages
Technologies
ServiceNow, myServices, SuccessFactors, UKG WFM, Microsoft Office
Responsibilities
Manage employee enquiries and cases through myServices from intake to resolution; Support employee lifecycle processes including leave, absence, and documentation; Perform Workforce Management activities including timecard and schedule support; Maintain accurate employee and HR system data and remediate data integrity issues; Support payroll readiness by ensuring HR and WFM data accuracy; Monitor service performance and identify opportunities for process simplification and automation.
Seniority
Senior, hands-on IC