IT infrastructure engineer (RMA & Diag)
Core
Troubleshoot and resolve complex firmware and hardware issues for data center servers, manage warranty replacements (RMA), and act as an escalation point for support teams.
Role type
IT infrastructure engineer (hardware troubleshooting & RMA)
Builds
Data center server hardware reliability and support processes
Domain
Data center hardware / Server infrastructure
Deliverable
physical/clinical work
Required skills
Server hardware troubleshooting, Unix/Linux command line, Data analysis, Equipment monitoring, Process documentation
Preferred skills
Component-level electronics repair (SMD), Network equipment troubleshooting
Technologies
Unix/Linux, Server hardware
Responsibilities
Solve challenging firmware and hardware issues with servers, Execute workarounds for IT hardware issues, Act as subject matter expert for L1/L2 technicians, Create processes and documentation for the IT hardware team, Collaborate with vendors on warranty replacements (RMA), Improve support processes and training materials
