Customer Support Representative
Core
Manage and resolve customer inquiries via live chat and ticketing systems for a Latin American online gaming and sports betting platform.
Role type
Customer Support Representative (Spanish-speaking market)
Builds
High-quality, personalized gaming experience for Latin American players
Domain
Online Gaming / Sports Betting / Casino Services
Deliverable
client delivery
Required skills
Spanish (fluent), English (intermediate), live chat support, ticketing systems, troubleshooting, bilingual communication
Preferred skills
CRM platform familiarity, back-office platform familiarity, digital support tools
Responsibilities
Manage and resolve customer inquiries through live chat and ticketing systems; Deliver a premium customer experience specifically for the Spanish-speaking market; Act as a bridge between customer needs and technical solutions; Research and troubleshoot complex issues to provide definitive resolutions; Collaborate with internal teams to identify trends and improve service workflows; Maintain high-quality standards by adhering to internal support procedures; Balance multiple priorities in a fast-paced, high-volume digital environment; Utilize bilingual communication to document cases and assist global colleagues.