Commercial Operations Manager I
Core
Design, execute, and continuously improve revenue-generating systems across the full customer lifecycle from lead to close to retention and expansion.
Role type
Senior individual contributor revenue operations manager
Builds
Scalable, data-driven revenue growth infrastructure and processes
Domain
Fintech/Payments (implied by context of merchant onboarding, BNPL, lending) + Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Revenue performance reporting, executive-level dashboard design, revenue planning and forecasting, go-to-market process design, CRM architecture and governance, data quality standards, cross-functional stakeholder management, team mentoring
Preferred skills
Fintech/payments/BNPL business models, CRM automation and API integrations, revenue forecasting and quota setting, scaling RevOps functions, GTM strategy
Technologies
Salesforce, Pipedrive, HubSpot, Google Sheets, Excel, SQL, Looker, Tableau, Metabase
Responsibilities
Own end-to-end revenue performance reporting across the full funnel; Design and maintain executive-level dashboards; Lead quarterly and annual revenue planning cycles; Own the operational design of go-to-market processes; Define and govern operational standards across Account Management; Own the strategy and optimization of the CRM and revenue tech stack; Mentor and develop junior Revenue Operations team members
Seniority
Senior, hands-on IC with leadership responsibilities