CX Solution Architect
Core
Designing Customer Experience (CX) solutions across the NiCE portfolio, integrating with Enterprise platforms (CRM, ERP) and focusing on AI, automation, and scalability.
Role type
Senior IC Portfolio Presales Solution Architect
Builds
End-to-end CX/CCaaS systems, integrations, and solution blueprints for global businesses
Domain
Customer Experience / Contact Center as a Service (CCaaS) / Enterprise Cloud
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Pre-sales solution architecture, CX/CCaaS platforms (NICE CXone), AI/automation platforms, CRM/ITSM/ERP integrations, Identity provisioning (SSO, SCIM), API design, Event-driven integration, Cloud platforms (AWS/Azure/GCP), Enterprise security & compliance (ISO 27001, SOC 2, GDPR)
Preferred skills
Thought leadership, Agile methodologies, Enterprise governance
Technologies
NICE CXone, Cognigy, AWS, Azure, GCP, SAML, OIDC, SCIM
Responsibilities
Engage with clients to analyze requirements and create proposals; Architect end-to-end CX/CCaaS systems and define technology stacks; Develop solution blueprints and architectural documents; Work with sales, IT, product, and delivery teams; Guide development and manage migrations; Stay current with technology trends and act as a thought leader
Seniority
Senior, hands-on IC
