Customer Service Coordinator
Core
Manage daily customer orders, enquiries, and complaints to ensure order fulfilment and high customer satisfaction for global FMCG brands.
Role type
Customer Service Coordinator
Builds
Customer order fulfilment and service excellence
Domain
Fast-Moving Consumer Goods (FMCG)
Required skills
Data entry, Order management, Stakeholder liaison, Complaint resolution, SAP proficiency, MS Office
Responsibilities
Manage daily customer orders to maximize fulfilment, Manage ad-hoc orders by liaising with stakeholders, Manage daily customer enquiries and complaints, Collaborate with Distribution, Transport & Inventory teams, Manage Customer DC bookings and submission of grids to Transport teams
