Specialist, eCommerce, CoA ANZ
Core
Own the day-to-day operation and optimisation of Harman's e-commerce websites across Australia and New Zealand to drive online sales growth and best-in-class consumer experiences.
Role type
E-Commerce Lead (Digital Marketing & Operations)
Builds
Harman's owned e-commerce channels for JBL, Mark Levinson, Revel, Denon, and Bowers & Wilkins
Domain
Consumer Electronics / E-Commerce
Deliverable
product features
Required skills
E-commerce operations, Digital marketing execution, CRM automation, Data analytics, Project management, Agency management, Website optimisation, SEO, Paid media
Preferred skills
Salesforce Commerce Cloud, Consumer Electronics experience, Marketing automation, Customer journey mapping, AI tool usage
Technologies
Google Analytics 4, Salesforce Commerce Cloud, CRM platforms, Digital marketing platforms
Responsibilities
Execute digital marketing campaigns across Paid Search, Paid Social, SEO, Email, and CRM; Monitor website health, functionality, and customer experience; Develop and maintain e-commerce dashboards and KPI reporting; Manage escalated website, payment, and online customer issues; Partner with Global E-Commerce teams on website upgrades and digital projects.
Seniority
Mid-level, hands-on IC