Snr Global Product Support Engineer II
Core
Act as the single point of contact for customer technical issues, managing escalations from identification through root cause analysis and closure for semiconductor equipment.
Role type
Senior IC product support engineer (semiconductor equipment)
Builds
System uptime, availability, and performance at customer sites for semiconductor manufacturing tools
Domain
Semiconductor equipment and manufacturing
Deliverable
client delivery
Required skills
System-level understanding of hardware/software/process integration, managing customer escalations, root cause analysis, leading cross-functional task forces, NPI/CIP support, 8D report management, IQ and warranty management
Preferred skills
Experience in field engineering roles, ability to work in high-pressure environments
Technologies
Semiconductor equipment tools
Responsibilities
Own customer escalations from problem identification through root cause analysis and final closure; Lead cross-functional task forces to resolve critical issues; Drive continuous improvement of system uptime and performance; Manage Non-Conformances and lead completion of 8D reports; Support NPI and CIP activities from a customer perspective; Provide clear communication of issue status, risks, and action plans