Lead Associate Account Manager
Core
Lead, mentor, and coach a team of Associate Account Managers (AAMs) to scale account management capabilities and drive customer outcomes for SMB, long-tail, and Tier 1 portfolios.
Role type
Senior IC people leader (Account Management)
Builds
Scalable account management practices, coaching frameworks, playbooks, and training programs for the EMEA AAM team
Domain
Digital advertising, programmatic buying, and account management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, programmatic strategy, client relationship management, process scalability, data storytelling, stakeholder management
Preferred skills
Experience with AI and automation tools, consultative selling, operational efficiency optimization
Technologies
DV360, The Trade Desk (TTD), Amazon DSP
Responsibilities
Mentor AAMs to independently manage long-tail relationships, partner with leadership on Tier 1 customer retention and growth, establish scalable coaching frameworks and quality standards, develop training on campaign strategy and optimization, drive team capacity and operational efficiency, represent AAM needs cross-functionally
Seniority
Senior, hands-on IC with people leadership
