People Operations Sr Coord
Core
Manage end-to-end employee benefits administration, claims processing, and service delivery for a Business Unit, ensuring compliance and accuracy across the employee lifecycle.
Role type
Senior individual contributor (People Operations Coordinator)
Builds
Benefits services, claims processing workflows, and employee support channels
Domain
Human Resources / Benefits Administration
Deliverable
dashboards & analysis
Required skills
Benefits administration, claims processing, HR shared services, SLA management, process optimization, vendor management, data analysis, stakeholder collaboration
Preferred skills
Ticket management systems, knowledge management platforms, digitization initiatives, cross-cultural communication
Technologies
HR tools and interfaces, ticket management systems, knowledge management platforms
Responsibilities
Administer benefits for new joiners, terminations, and role changes including insurance, home loans, and disability claims. Oversee vendor performance, service quality, and SLA adherence. Review and submit monthly benefits claims to payroll and validate insurance invoices. Lead process improvements, digitization initiatives, and policy updates. Deliver benefits orientations and training during onboarding and open enrollment. Develop employee communications (FAQs, guides) to support understanding of benefits options.
Seniority
Senior, hands-on IC
