People Operations Assistant Analyst
Core
Provide support to North America employees through chat and case management channels, managing requests from intake to resolution while maintaining service quality and operational efficiency.
Role type
People Operations Assistant Analyst (Employee Support)
Builds
Employee support services and operational efficiency improvements
Domain
Human Resources / People Operations
Deliverable
dashboards & analysis
Required skills
Case management, chat support, process compliance, root cause analysis, stakeholder collaboration, Microsoft Office (Excel, Outlook, Teams, Word), ticketing platforms
Preferred skills
ServiceNow, process improvement initiatives
Responsibilities
Manage employee requests from intake through resolution, research and resolve employee inquiries, maintain accurate case documentation, monitor workload and service levels, identify trends and process gaps, develop knowledge management documentation, escalate complex issues
Seniority
Individual Contributor, entry-level to mid-level
