Senior AI Project Manager, CX
Core
Manage day-to-day delivery of customer-facing software and AI/GenAI projects from initiation to closure, ensuring alignment with scope, timelines, and customer expectations.
Role type
Senior AI Project Manager (Customer Experience)
Builds
Customer-facing software and AI/GenAI solutions
Domain
Customer Experience (CX) and Artificial Intelligence
Deliverable
product features
Required skills
Project management, risk management, stakeholder engagement, Agile/Waterfall methodologies, problem-solving, project planning, documentation
Preferred skills
Conversational AI management, LLM project oversight, data readiness assessment, model performance evaluation, prompt engineering concepts, AI governance basics, MS Project, Salesforce, Rocketlane, Power BI, PMP certification
Technologies
MS Project, Salesforce, Rocketlane, Power BI
Responsibilities
Manage software and AI/GenAI delivery projects, Build and maintain project plans and RAID logs, Communicate project status and risks to stakeholders, Support escalation handling, Coordinate cross-functional teams, Contribute to PMO best practices
Seniority
Senior, hands-on IC